SoHost

Terms of Service

1. This Service Agreement is intended to run on a MONTHLY, QUARTERLY, SEMI-ANNUAL or ANNUAL BASIS ONLY, to protect both the integrity and liability of SoHost and the Customer. This Service Agreement will be enforced to ensure the speed, power, performance, and reliability of our services. SoHost owns and operates Linux and Windows web hosting servers and network equipment in the European Union (EU) and the United States of America (USA).

2. SoHost (the "Service provider") provides web hosting, domain registrations and related services to individuals, small to medium businesses, other web hosts (Resellers), web development / design firms and Internet Service Providers (ISPs) within The European Union and other selected countries. SoHost's hardware is physically located in the European Union and the United States of America. SoHost is to act as a neutral provider of these services to the Customer. The terms and conditions of this agreement and any rules and prices published on SoHost's Web Site (http://www.sohost.eu) constitute the entire and only agreement (collectively, the "Service Agreement") between SoHost and the Customer (hereby defined as one who has an account with SoHost for the Service, including Customer's designated users with respect to the Service) and supersede all other communications and agreements with regard to the subject matter hereof.

3. SoHost reserves the right to modify this Service Agreement or prices, and may discontinue or revise any or all aspects of the services in its sole discretion, without prior notice.

4. Customer agrees to indemnify SoHost against any liability for any and all use of Customer's account. Furthermore, Customer agrees to indemnify and hold SoHost harmless from any claims and expenses, including reasonable attorney's fees, related to Customer's violation of the Service Agreement or Customer's direct or indirect damage to another party, support, CPanel Hosting Account Features and Data Backup.

5 a) All the account features listed on our pricing / offering page are provided on an as-is basis as part of the CPanel Software (cpanel.net). From time to time Cpanel, our NOC (Network Operations Center) or SoHost may permanently or temporarily withdraw certain offerings on this list without notice due to security, instability concerns, server resources, abuse or any other reason that necessitates such changes.

5 b) Customer is responsible for and must provide all telephone and other equipment and services necessary to maintain customer's account remotely through FTP accounts. SoHost does not provide telephonic support. SoHost provides email support and online helpdesk support only. All SoHost's consultants and technicians work directly from SoHost offices, located in the European Union. SoHost's Support System is based on the principle of "Complete Automation". SoHost offers a DIY (Do-It-Yourself) Solution.

5 c) Because we offer a DIY (Do-It-Yourself) hosting concept, our support is limited to providing a hosting environment only. We do not support/or get involved with the development/ creation/ programming/ promotion or design of our clients sites. Each individual webmaster or web designer will be responsible for the design and development of their respective sites.

5 d) SoHost is not responsible for files and data residing on Customer's account. Customer agrees to take full responsibility for files and data transferred and to maintain all appropriate backups of files and data stored on SoHost servers. SoHost's tape back-up system is in place primarily as a disaster recovery system in case of a server crash or some similar catastrophe and should not be relied upon as Customer's sole source of backup protection.

6. Customer agrees that he/she is at least 18 years of age. If the customer is not at least 18 years of age, a parent or guardian's name must be put on the account and will be responsible for payment and Web Site content. If a minor (a person under the age of 18) obtains an account through SoHost without parental approval, this agreement does not become void.

7. CUSTOMER EXPRESSLY AGREES THAT USE OF SoHost SERVICE IS AT CUSTOMER'S SOLE RISK. NEITHER SoHost NOR ANY OF ITS INFORMATION PROVIDERS, LICENSERS, EMPLOYEES, OR AGENTS WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR FREE; NOR DOES SoHost OR ANY OF ITS INFORMATION PROVIDERS, LICENSERS, EMPLOYEES, OR AGENTS MAKE ANY WARRANTY AS TO THE RESULTS TO BE OBTAINED FROM USE OF THE SERVICE. THE SERVICE IS DISTRIBUTED ON AN "AS IS" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR OTHERWISE, OTHER THAN THOSE WARRANTIES WHICH ARE IMPLIED BY AND INCAPABLE OF EXCLUSION, RESTRICTION, OR MODIFICATION UNDER THE LAWS APPLICABLE TO THIS SERVICE AGREEMENT. NEITHER SoHost NOR ANYONE ELSE INVOLVED IN CREATING, PRODUCING OR DELIVERING THE SERVICE SHALL BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF USE OF THE SERVICE OR INABILITY TO USE THE SERVICE OR OUT OF ANY BREACH OF ANY WARRANTY. CUSTOMER EXPRESSLY ACKNOWLEDGES THAT THE PROVISION OF THIS PARAGRAPH SHALL ALSO APPLY TO ALL THIRD PARTY CONTENT AND ANY OTHER CONTENT AVAILABLE THROUGH THE SERVICE.

8. This Service Agreement is made in the European Union, and shall be governed by and construed in accordance with the laws of the European Union. Any cause of action of customer or its designated users with respect to the Service Agreement must be instituted within one (1) month after the claim or cause of action has arisen or be barred.

9. SoHost services may only be used for lawful purposes. Transmission, distribution, or storage of any information, data, or material in violation of EU regulations, ordinances or law, or by the common law, is prohibited. This includes, but is not limited to, material protected by copyright, trademark, trade secret, or any other statute. SoHost reserves the right to remove such illegal material from it's server immediately. SoHost expressly forbids anyone from using SoHost's servers for the propagation, distribution, housing, processing, storing, or otherwise handling in any way lewd, obscene, or pornographic material, or any other material which SoHost deems to be objectionable. The designation of any materials as such described is left entirely to the discretion of SoHost.

10. SoHost does NOT allow sites that provide points of distribution, or 'links' to the following types of sites:

1. Pirated Software (Warez) - Any software that is copyrighted and not freely available for distribution without cost. ROMs, ROM Emulators and Mpeg Layer 3 files (MP3) all fall under this jurisdiction.
2. Hacking / Phreaking - Includes sites with material, links, or resources for Hacking, Phreaking, Viruses, Anarchy, or any type of site that promotes the destruction or compromises the integrity of SoHost.
3. Adult Sites - Any erotic or pornographic material, links to adult sites, or advertisements for adult sites.

11. Copyrighted material must not be placed on Customer's account without the permission of the owner(s) or person(s) they specifically authorize. Only the owner(s) or such authorized person(s) may upload copyrighted material to the account.

12. SoHost strictly prohibits e-mail harassment, whether through language, frequency, or size of messages. Forging of header information is not permitted. SoHost does not allow unsolicited e-mail. This includes "Spamming" and "Bulk Mail" sent to persons who have otherwise not requested to receive such mail.

13. Any Customer that uses a high amount of server resources (such as, but not limited to, CPU time, memory usage, and network resources) will result in immediate account suspension. The Customer will then be requested to either reduce the resource use to an acceptable level or pay for the additional hardware or the resource needed to compensate. SoHost shall be the sole arbiter of what is considered to be a high server usage level.

14. Any Customer in violation of system or network security is subject to criminal and civil liability, as well as immediate account termination. Examples include, but are not limited to the following: Unauthorized access, use, probe, or scan of a systems security or authentication measures, data or traffic. Interference with service to any user, host or network including, without limitation, e-mail bombing, flooding deliberate attempts to overload a system and broadcast attacks. Forging of any TCP/IP packet header or any part of the header information in an e-mail or newsgroup posting.

15. Customer agrees not to publish on or over its account any information, software or other content which violates or infringes upon the rights of any others or which knowingly contravenes the laws of any jurisdiction in which such content is generally accessible.

16. Use of illegal or copyright material on any Web page or other distribution mechanism used in conjunction with the Customer's account, will result in termination of this Service Agreement. Illegal material is defined as any material not permitted under the European Union's local, Provincial, State or Constitutional laws. If "illegal material" was submitted by a client of the Customer without Customer's knowledge, this Service Agreement will remain in effect if the Customer removes the "illegal material." ny use of SoHost's systems that disrupts the normal use of the system for other SoHost customers is considered to be abuse of SoHost services and is grounds for termination of this Service Agreement. Some examples of abuse include (not limited to) spawning dozens of processes, consuming large amounts of memory or CPU cycles for long periods of time, attempting to access other Customers' account areas, or conducting provocative activities such as mass e-mailings (spam) which may result in retaliatory actions against SoHost's systems.

17. Depending upon the nature and severity of any abuses, the Customer may receive an e-mail warning detailing the nature of the abuse. If the abuse of services is not terminated within one (1) day, a final e-mail will be sent to the customer formally requesting termination of the stated abuse. Customer then must terminate stated abuse within one (1) day, otherwise the Service Agreement will be terminated. Any reconnection of a terminated account will require a reconnection fee.

18. If, in SoHost's sole discretion, the nature and severity of any abuses is severe enough, SoHost may terminate the Service Agreement immediately without written notification prior to termination. This may also be subject to a reconnection fee, however SoHost reserves the right to deny all future access upon termination.

19. SoHost's Service is intended to be resold to the end-user only.

20. Violation of any of SoHost's rules and regulations could result in a warning, suspension, or possible account termination.

21. SoHost reserves the right to suspend or cancel a Customer's (hereby defined as one who has an account with SoHost) access to any or all services provided by SoHost when SoHost decides that the account has been inappropriately used.

Payment Policy and Domain Registration.

22. Customers located outside of the EU must either use a system of payment issued within the European Union. i.e the European Union Euro (€ ) or United States Dollar ($). Customers within the European Union must use the the European Union Euro (€) to pay for their services.

23. Payment is based on a MONTHLY, QUARTERLY, SEMI-ANNUAL or ANNUAL BASIS, depending on selection and products or services. You will be invoiced contiuosly on the recurring anniveEUry date of the relevent billing cycle. ie; if your account was activated on the 3rd of May and you selected monthly billing, you be immediately billed for the first month, and then every 1st day of the months to follow. Late payment may result in the possible suspension or even cancellation of customer account. A Reconnection fee of €25 will apply if an account was SUSPENDED due to late payment. A Reconnection fee of €55 will apply if an account was DELETED due to late payment. It is the Customer's sole responsibility to make sure that payment is received in a timely fashion.

24. SoHost's does not offer any Money-Back Guarantee.

25. Accounts which are delinquent will be placed on "administrative hold" or suspension and may not be used or accessed. Any account that is delinquent for thirty (30) days will have all files purged from all SoHost servers and the customer's account will then be terminated.

26. Any Customer whose services are terminated or suspended will be asked to pay a reconnection fee to restart the account. Reconnection fee for suspended accounts is €25.00. Reconnection fee for accounts that have been terminated is €55.00.

27. At present, only direct bank deposit, internet transfer's and major credit cards are accepted as forms of payment.

Cancellations & Refunds

1. SoHost reserves the right to cancel any service at any time for any reason. Refunds are provided to any customer that requests a refund, as long as the terms and conditions of service were adhered to for the duration of the subscribed product.

2. Customer retains the right to cancel the use of SoHost Service by providing 30 days written notice of intent to cancel. The written cancellation can e-mailed, but must be followed by a faxed, posted or hand delivered written request. The cancellation request must include the following information to be valid; Primary Contact of the account, account name, reason for cancellation, current account password. The Postal Code of the primary contact must also be included. Written cancellation requests must be e-mailed to This e-mail address is being protected from spambots. You need JavaScript enabled to view it , followed by a faxed copy of the cancellation request to 35722030512.

3. Once a cancellation request is received, the remaining billing cycle will pass before the package is cancelled and finally terminated. This final billing cycle will be charged to the customer and any and all administration fees incurred during processing the package cancellation, and termination, are for the customers account. Any such fees will be included in the final customer invoice.

4. Where domain transfers are applicable for a cancelled hosting account, the domain name will not be released until any and all outstanding amounts are paid in full and the 30 days notice period has passed. In the event of a dispute pertaining to a domain name, the relevant domain registrars dispute resolution policies will apply and any fees for said dispute resolution are to be paid by the customer.

5. SoHost acknowledges and agrees that in the course of dealings with Customer, it may acquire information about Customer, its business activities and operations, its technical information and trade secrets, of a highly confidential and proprietary nature. SoHost agrees that title to all such information and related materials shall remain with the Customer. All applicable copyrights, trade secrets, patents and other intellectual and property rights in such information and related material are and remain in the property of the Customer. All other aspects of the information and related material, including without limitation, technologies, procedures, programs, methods of processing, all source code, conversions, enhancements, databases, templates, specific design and structure of individual programs and their interaction and unique programming techniques employed therein as well as screen formats shall remain the sole and exclusive property of the Customer and shall not in any way be sold, revealed, disclosed or otherwise communicated, directly of indirectly, by SoHost to any person, company or institution whatsoever other than for the purposes set forth herein. It is expressly understood that no title to or ownership of such information or any part thereof is hereby transferred to SoHost.

6. Any customer lists and/or other information concerning the Customer's clients are the sole and exclusive property of the Customer. SoHost shall not for any reason whatsoever, directly or indirectly, solicit the trade business of any of the clients or prospective clients of the Customer with respect to any of the services, products, trade secrets or other matters of the Customer. In addition to maintaining confidentiality of all matters as imposed herein above, SoHost agrees to keep in the strictest of confidence any information acquired by SoHost during the course of its dealings with the Customer about any of the Customer's clients, including but not limited to contents of related databases.

7. Nothing contained herein shall be construed to place the parties (Customer and SoHost) in a relationship of partners, agents or joint ventures. Neither party shall represent itself as the agent or legal representative of the other party for any purpose whatsoever and shall have no power to obligate or bind the other party in any manner whatsoever.

8. If any clause herein shall be found to contravene any law or ordinance in whole or in part, it shall be severed from the Agreement. The balance of the Agreement shall continue in full force and effect.

9. Each party (Customer and SoHost) to this agreement represents that it has all necessary rights and authority to enter into the terms of the Agreement and is in compliance with all provincial and local laws governing this transaction.

10. SoHost is not responsible for files and data residing on Customer's account. Customer agrees to take full responsibility for files and data transferred and to maintain all appropriate backups of files and data stored on SoHost servers. SoHost's tape back-up system is in place primarily as a disaster recovery system in case of a server crash or some similar catastrophe and should not be relied upon as Customer's sole source of backup protection.

11. SoHost is not responsible for any damages your business may suffer. SoHost makes no warranties of any kind, expressed or implied for services we provide. SoHost disclaims any warranty or merchantability or fitness for a particular purpose. This includes loss of data resulting from delays, non-deliveries, wrong delivery, and any and all service interruptions caused by SoHost and it's employees. SoHost reserves the right to revise it's Service Agreement at any time without prior notification.

12. SoHost reserves the right to revise it's Service Agreement at any time without prior notification.

Privacy Policy

We take your privacy very seriously and will never abuse your private information, in any way. We guarantee that your information willl not be shared, sold, reused in lists or be used for any other purpose than to complete a transaction or address any customer service concerns.